KEY IMPACT 

There are a multitude of reasons that people need help. Some of which include: benefit Issues, unemployment, entering employment (waiting time for the first wage to arrive), debt, loss of job, homelessness, crime and theft of personal belongings, domestic violence, low Income, sickness, no access to public funds, economic migrant, unexpected bill, changed circumstances etc.

During the pandemic, we were on the frontline. We remained opened throughout enabling us to respond quickly to the needs of our local community in a timely manner. As a result of experiencing a significant increase in the number of our service users, we created a model and an innovative volunteer-led food and welfare distribution system to aid people in isolation, those who were home-bound as a precautionary measure, those with underlying health conditions and those within our reach facing hardship as a result of the outbreak of the pandemic. We provided food, clothing, toiletries, beddings and mattresses, and other essential household items. 

To date, Individuals and families are getting help on a daily basis. Family workers, support workers and health visitors continue refer and sometimes collect items on behalf of their clients.

Some statistics

Our outcomes star data shows: 89% report reduced anxiety after receiving tailored support. 78% reported improved mental health after 3 months of support.

As at May 2026, we have supported up to 11,040 people. Of this number 4,195 people are aged 65 and above while 6,845 are under 65 years old. In addition, we have prevented 17 households from being made homeless, totalling 68 people.

89% of our service users were helped food, toiletries, clothing and household items. 21% were given sleeping bags, mattresses, and beddings. 16% we provided advice or referred to partner agencies for specialised support. As a way of reaching out to families in need that have children, 34% were helped with the provision of toys. 100% of the referring organisations that work with us report that the support provided by us has made a positive impact on the lives of their clients.

Percentage of people supported so far: Female 58%, Male 42%.

Number of volunteers since inception at 2015 - 95 volunteers

Over the years, we have saved hundreds of tonnes of good food, clothes and household items from going to waste and landfill. We have also productively engage our volunteers who have gladly contributed their time to this cause combating personal hardship whilst also tackling waste.

We measure our success by the number of people we have supported, helped get back on their feet again and whose lives have been transformed. As at May 2026, the number is upto 11,040* people.

(*On average = 4 people/day, 20 people/week, 80 people/month, 960 people/year, 11,040 people so far in 11.5 years. Of this number 80% representing 8,832 people are uniquely identified service-users).